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Privacy Policy

A legal disclaimer

Last Updated: January 30th 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a stay with us. By using this website, you agree to the practices described below.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Reservation details (dates of stay, number of guests, special requests)

  • Communications you send to us through forms, email, or messaging

We do not knowingly collect personal information from children under the age of 13.

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2. How We Use Your Information

We use the information we collect to:

  • Process reservations and payments

  • Communicate with you about your booking or inquiries

  • Provide customer support

  • Send transactional emails (booking confirmations, updates, receipts)

  • Comply with legal, tax, or regulatory obligations

  • Improve the functionality and security of our website

We do not sell, rent, or trade your personal information.

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3. Payment Processing

Payments made through this website are processed by third-party payment processors. We do not store or directly process full credit card numbers.

These providers handle your payment information in accordance with their own privacy and security policies.

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4. Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Enable basic website functionality

  • Improve performance and user experience

  • Understand general website traffic and usage patterns

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

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5. Sharing of Information

We may share your information only in the following situations:

  • With service providers who assist with website hosting, payments, or communications

  • When required by law, regulation, or legal process

  • To protect our rights, property, or safety, or that of others

All third parties are expected to protect your information and use it only for authorized purposes.

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6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill reservations and services

  • Meet legal, tax, or accounting requirements

  • Resolve disputes or enforce agreements

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8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent where applicable

To make a request, please contact us using the information below.

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9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

J&J Custom Stays
Info@jandjcustomstays.com

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