Refund Policy

Last Updated: Feburary 2nd 2026

This Refund Policy explains how refunds are handled for reservations made through this website.

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General Refund Terms

All refunds are governed by the Cancellation Policy in effect at the time of booking. By completing a reservation, guests agree to both the Cancellation Policy and this Refund Policy.

Refunds are issued only in accordance with the terms outlined below.

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Refund Eligibility

Refunds are available as follows:

• 100% Refund
  Cancellations made 14 days or more prior to the scheduled arrival date are eligible for a full refund of the rental amount paid.

• 50% Refund
  Cancellations made between 7 and 13 days prior to arrival are eligible for a 50% refund of the rental amount paid.

• No Refund
  Cancellations made within 7 days of arrival, including no-shows and early departures, are non-refundable.

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Fees and Taxes

• Refunds apply only to the rental charges actually paid, subject to the Cancellation Policy.

• Applicable taxes may be refunded only if they are refunded to us by the taxing authority or payment processor.

• Certain fees, such as payment processing fees, may be non-refundable where permitted by law.

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Method of Refund

• Approved refunds will be issued to the original form of payment used at the time of booking.

• Refund processing times vary depending on the payment provider and financial institution.

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Non-Refundable Circumstances

Refunds will not be issued for:

• Weather conditions

• Travel disruptions or transportation issues

• Personal circumstances or changes in plans

• Early check-outs or unused nights

Unless otherwise required by applicable law.

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Errors or Billing Issues

If you believe you were charged incorrectly, please contact us promptly. We will review billing concerns in good faith and correct verified errors where appropriate.

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Contact Information

For questions regarding this Refund Policy or refund requests, please contact us at:

J&J Custom Stays
info@jandjcustomstays.com